Privacy Policy

Last updated: March 21, 2026

1. Introduction

Trip Trip ("Trip Trip", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and equipment rental services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, phone number, and password when you create an account.
Booking information: rental dates, equipment selected, delivery address, and special requirements.
Payment information: credit or debit card details processed securely through Stripe. We do not store full card numbers.
Communications: messages you send us via contact forms, email, or chat.
Identity verification: government-issued ID where required for high-value equipment deposits.

We also collect information automatically, including:

Log data: IP address, browser type, pages visited, and timestamps.
Device information: hardware model, operating system, and unique device identifiers.
Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

Process and manage your equipment rentals and payments.
Send booking confirmations, receipts, and rental reminders.
Provide customer support and respond to inquiries.
Verify your identity and prevent fraud.
Improve our platform, services, and user experience.
Send promotional communications, if you have opted in.
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers: Stripe (payments), mapping providers, email delivery services, and cloud hosting — all bound by confidentiality agreements.
Legal authorities: when required by law, court order, or to protect the rights and safety of Trip Trip or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes (e.g., tax records, fraud prevention).

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data.
Object to or restrict certain processing.
Receive a portable copy of your data.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at Charles.Dery@outlook.com.

7. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our platform is used. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.

8. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and keep your account credentials confidential.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Trip Trip
Email: Charles.Dery@outlook.com