Find quick answers about renting accessible equipment from Trip Trip.
Booking takes about 3 minutes. Pick your equipment, choose your rental dates, then select pickup at our St-Bruno location or home delivery. Fill in your contact details and pay securely — you'll get an instant confirmation email. Need help? Email us at Charles.Dery@outlook.com and we'll get back to you within a few hours.
Yes! We deliver to your home, hospital, or any address in the greater Montérégie and Greater Montréal area. Delivery cost is calculated at checkout based on distance from our St-Bruno location. Delivery is available 7 days a week. We'll confirm your delivery window by email after you book.
Our pickup location is in Saint-Bruno-de-Montarville, near postal code J3V 0K5. The exact location will be provided after payment. Plenty of parking is available.
Cancellations made more than 48 hours before your start date receive a full refund — no questions asked. Cancellations within 48 hours of the start date are non-refundable. If you need to shorten your rental after pickup, please contact us and we'll do our best to accommodate. Refunds are returned to your original payment method within 5 business days.
A security deposit is required for the Hoyer Lift ($500) to cover potential damage. Your card is only saved when you book — nothing is charged right away, even for bookings made weeks or months in advance. The rental total and deposit are authorised on your card 48 hours before your pickup date. For rentals of 7 days or fewer, the deposit is a preauthorisation hold — your card is not actually charged, and the hold is released automatically when the equipment is returned in good condition. For longer rentals, the deposit is charged 48 hours before pickup and refunded within 5 business days of return.
Yes. Every item is thoroughly cleaned and disinfected between every rental. Our team does a full safety inspection — checking mechanisms, locks, wheels, and all moving parts — before each rental goes out. If you notice any issue with the equipment before or during your rental, contact us immediately and we'll arrange a replacement at no extra cost.
Please bring: • A valid government-issued photo ID (driver's licence or passport) • The credit or debit card used to make the booking For the Hoyer Lift, the deposit preauthorisation will already have been placed on your card 48 hours before pickup.
You can rent for as little as 1 day or as long as several months — there's no maximum rental period. Our rates are priced per week for most equipment, so longer rentals are very cost-effective.
The Hoyer Lift is straightforward to use and comes with a detailed instruction manual here. Our team will walk you through the basics at pickup. If you have questions during your rental, call or email us — we're happy to help over the phone or video call.
Please inspect the equipment when you receive it and report any pre-existing damage to us immediately so it's noted on your file. Damage caused during the rental beyond normal wear and tear will be assessed and charged at cost. The security deposit (where applicable) will be used to cover any damage charges before being released.
You can reach us at: • Email: Charles.Dery@outlook.com • Phone: +1 (438) 558-5498 We aim to respond to all emails within a few hours during business hours (9 a.m. – 6 p.m., 7 days a week).
Our team usually replies within a few hours.